Request Cold Export

Learn how to access log events moved to cold storage for long-term retention

If you enabled cold storage in your Retention policy settings, the archived audit logs are no longer searchable via the service APIs or Log Viewer. However, you can request an export from cold storage. This document explains the general process of a cold export.

1. Send an email to support@pangea.cloud with the following information:

   • Organization ID - Find this value under Organization Information on the Organization Settings page in the Pangea User Console.
   • Secure Audit Log Config ID - Copy this value from Configuration Details on the service Overview page in the Pangea User Console.
   • Specify the date range for the data you want to export.

   For example:

   Subject Line: Cold Export
   
   Dear Pangea Support,
   
   Please provide Secure Audit Log export for the following dates and IDs:
   
   Organization ID: poi_qie5ka...hip4bh
   Audit Config ID: pci_7jpyny...uz32su
   Dates: from 2020-03-11 to 2023-03-05

2. The response to your email will provide an expected date when you will receive the requested data.

3. When the data is exported, you will receive a follow-up email with a pre-signed URL to download the results.

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